Customer Feedback

I would like there to be the option of hiding names in the calendar, similar to when masking a password, using a button that allows you to activate or deactivate that visibility as needed, and that only the payment status is visible in red and green as it currently works. This function would not only be useful in terms of privacy, such as when working in shared spaces, for example, but also in situations where I need to record content showing my framing profile, without compromising the confidentiality of my consultants.

That it is possible to delete and/or filter evaluations from the configuration, since when they are anonymous and do not correspond to the session or have other types of intentions, they cannot be deleted

That it is possible to filter active and inactive patients, in order to send mass emails, in addition to viewing in more detail if the patient viewed it or there was an error sending it

Many patients don't check their email and a reminder via WhatsApp would be more useful.

That it is possible to notify patients when a professional is late for the session so that the patient can wait as long as this reminder indicates

The new format of prescriptions several patients have mentioned to me seems messy because the name of the drug does not stand out at the top of each one. In addition, you cannot specify details on each of the drugs (such as increasing doses per week, for example), nor is there a space for a master recipe book.

That the TYC arrive to the patient, when the appointment ends, in the same confirmation email, so that they have the support of what has been accepted and so that when they request a return or other reason, the support appears there and not just the professional

Dear friends, first of all I want to congratulate the team for the addition of recipes, I think they have managed to create a convenient and easy-to-use format in a very short time! In this sense, I just want to add that it has happened to me that the signature is above the indication, hiding the writing with its white background. In addition, when the indication exceeds the red line below, the indication is superimposed on the validation code and all the writing in that area. I think it can be an easy problem to solve by limiting the space to be used in the recipe. It's the only detail I've seen so far, otherwise, excellent implementation

Hello 😊 I wanted to share a suggestion regarding the virtual waiting room. On other platforms, when the professional is treating another patient, the person waiting receives an automatic notification that explains that the professional is busy with another patient and that he will be treated soon. In addition, while you wait, brief and informative content appears, either about the same platform or simple health tips. This helps a lot to make the patient calmer. I comment on this because many patients are anxious and expect care to be accurate on time. These alerts reduce anxiety both for them and for the professional. It also happens to me that, when I am in the middle of a consultation, a notification appears that another patient is trying to access the same Meet link, and that interrupts the session a little. I thought that each patient had a different link, so I was surprised. That's why I wanted to suggest that the virtual waiting room be a little clearer, with automatic alerts and some content while the patient waits. I think it would greatly improve the experience for everyone. Thank you very much!

That the patient, at the time of scheduling, can add their profession so that it is added to their file